Last Updated: August 25, 2026
At RxImpex.com, we are committed to providing our customers with quality generic medicines and reliable service. Because medicines and healthcare products are subject to strict safety, storage, and product-integrity requirements, our return and refund policy is designed to protect both our customers and the integrity of the products we supply.
This Refund and Returns Policy applies to orders placed through RxImpex.com for customers located in the United States, United Kingdom, Australia, and other countries where we offer delivery, subject to applicable laws and regulations.
For safety and regulatory reasons, medicines, prescription products, and other pharmaceutical products generally cannot be returned or exchanged once they have been delivered, except where the product:
Is damaged during transportation
Is incorrect or different from the product ordered
Is defective or appears to have a manufacturing defect
Is expired upon delivery
Is missing from the shipment
Has been materially damaged or compromised before delivery
Cannot be used because of an error attributable to RxImpex.com
Customers should inspect their package promptly after delivery and contact us as soon as possible if there is a problem.
If your package or medicine is damaged during shipping, please contact us within 48 hours of delivery.
To help us investigate the issue, we may request:
Your order number
Photographs of the shipping package
Photographs of the damaged product
Photographs of the shipping label
A description of the damage
Other information reasonably required to verify the claim
Do not use a damaged or compromised medicine.
After reviewing the claim, RxImpex.com may provide a replacement or refund, subject to product availability and applicable laws.
If you receive a product that is different from the product shown on your order confirmation, please contact us within 48 hours of delivery.
Where the error is confirmed to be attributable to RxImpex.com, we may arrange an appropriate replacement or refund.
Please do not open or use an incorrectly supplied medicine if you intend to request a return.
If an item listed on your order confirmation is missing from your shipment, please contact us within 48 hours of delivery.
We will investigate the shipment and, where the shortage is confirmed, may arrange for the missing item to be shipped or issue an appropriate refund.
We do not intentionally ship expired medicines.
If you receive a product that was already expired at the time of delivery, contact us immediately and provide photographs showing the expiry date and product packaging.
After verification, an eligible replacement or refund may be provided.
For health, safety, hygiene, and product-integrity reasons, we generally do not accept returns of:
Medicines that have been opened or used
Prescription medicines after delivery
Partially used tablets, capsules, bottles, strips, or packages
Products with broken or removed seals
Products that have been tampered with
Medicines returned because the customer has changed their mind
Medicines ordered in the wrong strength, quantity, or formulation by the customer
Products damaged after delivery due to improper handling or storage
Products returned without prior authorization
Products that cannot be verified as being supplied by RxImpex.com
This restriction is intended to protect customers from medicines whose storage, handling, packaging, or authenticity may no longer be verifiable.
You may request cancellation of an order before it has been processed or dispatched.
Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.
If you wish to cancel an order, contact our customer service team as soon as possible and provide your order number.
If cancellation is accepted before dispatch, we will process the applicable refund to the original payment method, subject to any applicable payment-processing or transaction charges that cannot be recovered.
If a package is returned to us because:
The delivery address was incorrect or incomplete
The recipient was unavailable
The package was refused by the recipient
Required customs documentation was not completed
The recipient refused to pay applicable customs duties or import charges
The package could not be delivered for reasons attributable to the customer
the order may be subject to applicable shipping, return-shipping, customs, or processing charges.
Any refund will be determined after the returned package has been received and inspected.
RxImpex.com may offer international shipping depending on product availability, destination, and applicable regulations.
Customers are responsible for providing accurate delivery information and for complying with applicable import, customs, prescription, and pharmaceutical requirements in their destination country.
The customer is responsible for any customs duties, taxes, import fees, clearance charges, or other governmental charges imposed by the destination country unless expressly stated otherwise at checkout.
If an order is stopped, delayed, confiscated, refused, or returned by customs or another governmental authority because the shipment or importation is not permitted under the destination country’s laws, RxImpex.com cannot guarantee a refund.
Any refund in such circumstances will be considered on a case-by-case basis after the shipment status and applicable costs have been reviewed.
Customers should verify that they are legally permitted to order and import the relevant medicine into their country before placing an order.
A refund may be considered in the following circumstances:
RxImpex.com cancels an order before dispatch.
The wrong product was supplied due to an RxImpex.com fulfillment error.
A confirmed item was missing from the shipment.
The product was damaged during transportation.
The product was expired when delivered.
RxImpex.com is unable to fulfill an accepted order.
Refunds are subject to verification and applicable laws.
Once an eligible refund has been approved, we will normally initiate the refund to the original payment method.
The time required for the refund to appear in your account may depend on your bank, credit-card provider, payment processor, or other financial institution.
RxImpex.com is not responsible for delays caused by banks, card issuers, payment processors, international financial institutions, or currency-conversion processes.
Where a refund is issued in a currency different from the currency originally paid, the amount credited by your financial institution may vary because of exchange-rate fluctuations and applicable banking fees.
Unless the issue was caused by an error attributable to RxImpex.com, original shipping charges may not be refundable.
Where an order is confirmed to have been incorrectly fulfilled, damaged in transit, or otherwise eligible for a refund because of an error attributable to RxImpex.com, we may refund reasonable applicable shipping charges as appropriate.
Where an order was paid using cryptocurrency, including Bitcoin, USDT, or another supported digital-asset payment method, any approved refund will be handled according to the payment method and refund procedure available to us at the time of the refund.
Because cryptocurrency values can fluctuate, the amount received upon refund may differ from the original fiat-currency value of the transaction.
Where applicable, blockchain transaction fees, network fees, payment-provider fees, or currency-conversion differences may affect the final amount received.
To request a return, replacement, cancellation, or refund, please contact our customer service team with:
Full name
Order number
Email address used for the order
Product name
Reason for the request
Date the order was received
Photographs or other supporting evidence, where applicable
Please do not send medicines back to us without receiving prior written authorization from RxImpex.com.
Unauthorized returns may not be accepted or eligible for a refund.
If RxImpex.com authorizes a return, we will provide instructions regarding the appropriate return method.
Do not ship medicines back using a method that could compromise product safety, violate applicable regulations, or expose the product to unsuitable storage conditions.
Where a return is authorized because of an error attributable to RxImpex.com, we may cover reasonable return-shipping costs where applicable.
All refund requests may be reviewed before approval.
We reserve the right to request reasonable evidence, including photographs, shipping information, order details, product packaging, batch information, or other documentation necessary to verify a claim.
Refunds may be refused where there is evidence of:
Fraudulent activity
Abuse of the return or refund process
Product tampering
Product substitution
Incorrect information being provided
Unauthorized returns
Damage caused after delivery
Use or alteration of the medicine
Where a product requires a prescription or other authorization, orders are subject to applicable prescription and pharmacy requirements.
A refund or cancellation request does not override applicable laws or professional pharmacy requirements.
If an order cannot legally or appropriately be fulfilled, RxImpex.com may cancel the order and issue an applicable refund.
Nothing in this Refund and Returns Policy is intended to exclude, restrict, or override any mandatory consumer rights, statutory guarantees, refund rights, or other protections that cannot legally be excluded under the laws applicable to the customer.
For customers in the United States, United Kingdom, Australia, or another jurisdiction, applicable local laws may provide rights in addition to those described in this policy.
Where applicable law provides a customer with rights that are more favorable than this policy, those legal rights will apply.
RxImpex.com reserves the right to update or modify this Refund and Returns Policy from time to time.
The updated version will be posted on this page with the revised “Last Updated” date.
Customers should review the policy applicable at the time an order is placed.
If you have questions about an order, cancellation, return, replacement, or refund, please contact RxImpex.com customer support.
Website: RxImpex.com
Customer Support: Please use the contact details published on our website.
Order Information: Please include your order number when contacting us about an existing order.
RxImpex.com recommends that customers verify the legality and requirements for purchasing, possessing, and importing medicines in their country before placing an international order.
This policy is intended to explain RxImpex.com’s general refund and return procedures and does not replace applicable pharmaceutical, customs, consumer-protection, or other laws and regulations in the customer’s jurisdiction.