Last Updated: August 25, 2026
At RxImpex.com (“RxImpex,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how RxImpex.com collects, uses, stores, protects, and discloses information when you visit our website, create an account, place an order, contact us, or otherwise use our services.
This Privacy Policy applies to customers and visitors accessing RxImpex.com from the United States, United Kingdom, Australia, and other countries where our services may be available.
Because we operate an online pharmacy and may process information relating to medicines, prescriptions, and health-related services, we take the protection of such information seriously.
Depending on how you use our website and services, we may collect the following categories of information.
This may include:
Full name
Billing and delivery address
Email address
Telephone or mobile number
Country of residence
Account login information
Communication preferences
When you place an order, we may collect information such as:
Products ordered
Quantity and dosage information associated with an order
Order number
Order date
Delivery information
Billing information
Order history
Refund, cancellation, or customer-service information
Where necessary to process or fulfill an order or provide pharmacy-related services, we may process information relating to:
Prescriptions
Medicines requested or ordered
Medical or health information provided by you
Information necessary to assess or fulfill a prescription
Information you voluntarily provide to customer support or pharmacy personnel
Health information is treated as sensitive information and is handled only for legitimate purposes permitted by applicable law.
For UK customers, health information can constitute “special category data” under the UK GDPR.
For Australian customers, health information is also subject to additional privacy protections.
Payments may be processed through third-party payment providers.
Depending on the payment method used, we may receive or process information such as:
Payment status
Transaction reference
Payment amount
Currency
Payment method
Limited payment-card information
Where a third-party payment processor handles your complete card details, those details may be processed directly by the payment provider rather than stored on our servers.
When you visit our website, certain technical information may automatically be collected, including:
IP address
Browser type
Device type
Operating system
Approximate geographic location
Pages visited
Website interaction information
Referring website
Date and time of access
Website performance information
We may use cookies, pixels, tags, analytics technologies, and similar tools to:
Operate our website
Remember user preferences
Maintain shopping-cart functionality
Understand website usage
Improve website performance
Prevent fraud and abuse
Measure advertising and marketing effectiveness, where permitted
You may be able to control cookies through your browser settings or available cookie-consent controls.
Disabling certain cookies may affect the functionality of portions of the website.
We may collect information:
Directly from you when you create an account
When you place an order
When you submit a prescription or other documentation, where applicable
When you contact customer support
When you subscribe to communications
When you complete a form
Automatically through website technologies
From payment, shipping, fraud-prevention, or technology service providers
From other sources where permitted by applicable law
We aim to collect only information that is reasonably necessary for the relevant purpose.
We may use personal information for purposes including:
To:
Process and fulfill orders
Verify order information
Arrange shipping and delivery
Process payments
Provide order confirmations
Provide shipment updates
Process cancellations, refunds, and returns
Where applicable and legally permitted, information may be used to:
Process prescriptions
Review information necessary to fulfill an order
Communicate with you about medicines you have requested
Provide pharmacy-related customer service
Meet legal or regulatory obligations
We may use your information to:
Respond to questions
Resolve complaints
Investigate order problems
Provide technical assistance
Communicate about your account or orders
We may use information to:
Maintain and operate RxImpex.com
Improve website functionality
Analyze website performance
Detect technical problems
Prevent fraudulent or unauthorized activity
Maintain website security
We may process information when necessary to:
Comply with applicable laws
Respond to lawful requests from authorities
Meet pharmacy, healthcare, tax, accounting, or regulatory obligations
Establish, exercise, or defend legal claims
Protect our rights, customers, employees, and business
Where UK data-protection law applies, we will process personal information using an applicable lawful basis.
Depending on the circumstances, this may include:
Performance of a contract
Compliance with a legal obligation
Legitimate interests
Consent
Protection of vital interests
Other lawful bases available under applicable data-protection legislation
Where health or other special-category information is processed, an additional lawful condition may be required under applicable law.
Where processing is based on consent, you may withdraw that consent where legally applicable.
Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.
Where Australian privacy law applies, RxImpex.com will handle personal information in accordance with applicable Australian Privacy Principles and other applicable privacy requirements.
Our privacy practices are intended to address matters including:
What personal information we collect
How information is collected and held
Why information is collected, used, or disclosed
How customers can access or correct their information
How privacy complaints can be made
Whether personal information may be disclosed to overseas recipients
Australian privacy guidance requires an APP privacy policy to explain these matters and to be clearly expressed and kept up to date.
We do not sell your personal information simply because you visit or use RxImpex.com.
We may disclose information to third parties when reasonably necessary to operate our business or provide services to you.
These parties may include:
Payment processors
Banks and financial institutions
Shipping and courier providers
Warehousing and fulfillment providers
Website hosting providers
Cloud-storage providers
IT and technical service providers
Customer-support providers
Analytics providers
Fraud-prevention providers
Professional advisers
Legal and regulatory authorities
Government agencies where required or permitted by law
Third parties are expected to process personal information in accordance with applicable legal requirements and appropriate contractual or security arrangements where required.
RxImpex.com may use service providers located in countries other than your country of residence.
For example, information relating to customers in the USA, UK, or Australia may be processed or stored by service providers in another country.
Where applicable law requires safeguards for international transfers, we will seek to use an appropriate lawful transfer mechanism or other legally recognized safeguard.
For Australian customers, our privacy policy may need to identify overseas recipients and relevant countries where practicable.
Payments may be processed by third-party payment providers.
RxImpex.com generally does not need to retain complete payment-card information when that information is processed directly by a payment provider.
Payment providers may independently process personal information under their own privacy policies and terms.
You should review the privacy policy of the payment provider used for your transaction.
If cryptocurrency payments such as Bitcoin, USDT, or another supported digital currency are offered, transaction information may be processed by the relevant cryptocurrency payment processor or blockchain network.
Blockchain transactions may create records that are publicly visible and may not be capable of being deleted or altered.
RxImpex.com does not control the privacy characteristics of public blockchain networks.
Where permitted by applicable law, we may send promotional emails or other marketing communications if you have subscribed or otherwise provided appropriate permission.
Marketing communications may include:
Product information
Promotions
Discounts
Website updates
Educational content
Special offers
You can unsubscribe from marketing emails by using the unsubscribe mechanism provided in the communication.
Even if you opt out of marketing communications, we may still send essential service communications relating to your account, orders, payments, security, or other transactions.
We recognize that information concerning medicines, prescriptions, and health conditions can be highly sensitive.
We will take reasonable measures to limit access to health-related information to people and service providers who need the information for legitimate business, pharmacy, healthcare, legal, or regulatory purposes.
We will not intentionally use health information for unrelated purposes where prohibited by applicable law.
Australian privacy guidance recognizes that health information requires particular care and that health service providers should explain how such information is collected, stored, protected, and disclosed.
We use reasonable administrative, technical, and organizational measures designed to protect personal information against:
Unauthorized access
Unauthorized disclosure
Loss
Misuse
Alteration
Destruction
However, no website, internet transmission, computer system, or electronic storage method can be guaranteed to be completely secure.
You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
Fulfilling orders
Maintaining customer accounts
Providing customer support
Meeting legal obligations
Maintaining financial and accounting records
Resolving disputes
Preventing fraud
Enforcing agreements
The actual retention period may vary depending on the type of information and applicable legal or regulatory requirements.
When information is no longer required, we may securely delete, destroy, anonymize, or de-identify it where appropriate.
Depending on your state of residence, you may have certain privacy rights under applicable U.S. state privacy laws.
These rights may include, where applicable:
Requesting access to personal information
Requesting correction of inaccurate information
Requesting deletion of certain information
Requesting information about how personal information is collected or used
Opting out of certain forms of data processing
Receiving information about certain disclosures
Exercising other rights provided by applicable state law
The availability and scope of these rights vary by state.
To exercise an applicable privacy right, contact us using the information provided below.
We may need to verify your identity before completing certain requests.
Subject to applicable UK data-protection law, you may have rights including:
The right to be informed about how your information is used
The right to access personal information
The right to correct inaccurate information
The right to request deletion in certain circumstances
The right to restrict processing in certain circumstances
The right to data portability where applicable
The right to object to certain processing
Rights relating to automated decision-making and profiling where applicable
The right to withdraw consent where processing relies on consent
These rights are subject to applicable legal exceptions and limitations.
You may also have the right to complain to the UK’s data-protection regulator, the Information Commissioner’s Office (ICO).
Subject to applicable Australian law, you may have rights to:
Request access to personal information we hold about you
Request correction of inaccurate, incomplete, or outdated information
Make a privacy complaint
Ask questions about our handling of your personal information
Australian privacy requirements include procedures for access, correction, and privacy complaints.
If you believe that personal information we hold about you is inaccurate or incomplete, you may contact us and request correction.
When legally required, we will take reasonable steps to correct information that is inaccurate, incomplete, or outdated.
We may request additional information to verify your identity before providing access to or changing personal information.
RxImpex.com is not intended for children who are not legally permitted to purchase or request pharmaceutical products.
We do not knowingly collect personal information from children for the purpose of allowing them to purchase medicines in violation of applicable laws.
If you believe that a child has provided personal information to us improperly, please contact us.
Our website may use cookies and similar technologies.
Cookies may be used for:
Website functionality
Shopping-cart operations
Login sessions
Security
Analytics
Website performance
User preferences
Marketing measurement, where permitted
You can manage cookies through your browser and, where available, our website’s cookie-consent controls.
Some cookies may be necessary for the website to function and cannot be disabled through certain cookie controls.
RxImpex.com may contain links to third-party websites, payment services, shipping services, social-media platforms, or other external websites.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
We may process certain information to identify and prevent:
Fraudulent transactions
Payment abuse
Account abuse
Unauthorized access
Identity misuse
Suspicious orders
Other security threats
Where legally permitted, we may share relevant information with payment processors, fraud-prevention services, financial institutions, regulators, law-enforcement agencies, or other authorized parties.
If RxImpex.com is involved in a merger, acquisition, restructuring, sale of assets, financing, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable legal requirements.
Any successor organization will be expected to handle personal information in accordance with applicable law and any applicable commitments made to customers.
We may disclose personal information when we reasonably believe disclosure is necessary to:
Comply with a legal obligation
Respond to a valid legal process
Comply with a government or regulatory request
Protect our legal rights
Investigate fraud
Protect customers or other persons
Prevent illegal activity
Protect the security of our website and systems
We may update this Privacy Policy periodically to reflect changes in:
Our services
Technology
Privacy practices
Applicable laws
Regulatory requirements
When we make material changes, we may update the “Last Updated” date and, where appropriate, provide additional notice.
We encourage you to review this Privacy Policy periodically.
If you have questions about this Privacy Policy, wish to request access or correction of your personal information, or want to submit a privacy complaint, please contact us.
RxImpex.com
Privacy Contact: [Insert Privacy Contact Email]
Customer Support: [Insert Customer Support Email]
Business Address: [Insert Registered Business Address]
Website: RxImpex.com
When contacting us regarding personal information, please provide enough information for us to identify your request. We may request verification of your identity before processing certain privacy requests.
If you believe RxImpex.com has not handled your personal information appropriately, please contact us first so that we can investigate and attempt to resolve the matter.
For customers in jurisdictions that provide a right to complain to a privacy regulator, you may also contact the relevant regulator.
UK customers may contact the Information Commissioner’s Office where applicable.
Australian customers may contact the Office of the Australian Information Commissioner where applicable.
This Privacy Policy describes RxImpex.com’s general privacy practices. It is not intended to create rights or obligations beyond those required by applicable law.
Privacy requirements can vary depending on the customer’s location, the type of information processed, the products or services provided, and the legal structure of the business.
Where applicable law provides additional privacy rights or protections, those requirements will apply.